FAQ

 What time is check-in and check-out? 

You can be checked in as soon as the rooms or beds are ready, which is usually by 13-30 pm. If you arrive earlier, you are welcome to store your bags in the luggage room and in case if the room is ready, you’ll be checked-in immediately. Please be welcomed to use all common facilities in case if You are waiting untill You will be checked-in.. Check out time is before 10-30 a.m.

 What is included in price? 

Taxes, bed linens, towels, Wi-fi access, tea and coffee throughout a day, free city maps, electronic safes at the reception, lockers in the room (for refundable deposit), kitchenette, luggage storage during You stay and after Your check-out as well and fantastic location – right on Wenceslas Square

 What methods of payments does Hostel Ananas accept? 

You may pay with Czech Koruna (CZK), Euro or by credit card (with % service charge), or even via bank transfer (should be agreed in advance)

 Do you provide a map of Prague? 

Yes, Hostel Ananas provides a map of Prague free of charge. Besides, we also provide any other further information support and recommendation regarding places, shops, sightseeing to visit.

 If I come at night can I check-in? 

Yes, the front desk works for 24 hours 7 days a week.

 How safe and secure is Hostel Ananas? 

In terms of safety of our guests and their belongings, Hostel Ananas is providing:

  • Personal lockers in the rooms for each our guest (locks are provided at the reception for a refundable deposit)
  • Storage at the reception
  • Luggage storage at the reception
  • Hotel Electronic Safes at the reception for the valuables used manually by our guests
  • Card-key system
  • Camera system all over the hostel in common areas

 If we a travelling as a small group, can we stay together in the same room? 

The best way to stay in the same room is to book a private room. If it is not possible, then the best option is to book together under one reservation. Lastly, if you booked separately but would like to stay together then email us and we will do our best to put you together, although we do not make any guarantees.

 Does Hostel Ananas offer a laundry facilities? 

Yes, we have washing machines and dryes for You to use them for very attractive hostel prices. Besides, ironing is also avalable in Hostel Ananas – this one is free of charge. All instructions and details You might be able to get at our 24 hours front desk.